HitchJack App Privacy Policy
Effective Date: April 28, 2026
At HitchJack, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use the HitchJack mobile app (the “App”) in connection with your HitchJack trailer hitch device.
1. Information We Collect
We may collect the following types of information:
Information You Provide:
Account information (name, email address, phone number) if you create an account
Vehicle information (make, model, year, receiver size) you voluntarily enter
Feedback, support requests, or communications with us
Automatically Collected Information:
Device information (device type, operating system version, unique device identifiers)
App usage data (how you interact with the App, features used, session duration)
HitchJack device data, including:
Motor operation and performance metrics
Lift/lower cycles and usage patterns
Error codes and diagnostic information
Battery voltage or power draw from your vehicle’s trailer circuit
Location Data:
We may collect approximate location data only if you grant permission and it is necessary to provide features such as nearby service center recommendations or regional firmware updates. You can disable location access at any time in your device settings.
2. How We Use Your Information
We use the collected information to:
Provide, operate, and maintain the HitchJack App and your hitch functionality
Enable remote control and monitoring of your HitchJack device
Improve product performance and develop future features
Send important safety, firmware update, or service notifications
Provide customer support and respond to your requests
Analyze usage trends to make the HitchJack better (aggregated and anonymized)
Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data.
We may share your information only in these limited situations:
With service providers who help us operate the App and provide support (e.g., cloud hosting, analytics, customer service tools) — all under strict confidentiality agreements
If required by law, court order, or government request
In the event of a business transfer (merger, acquisition, or sale of assets), with appropriate protections for your data
4. Data Retention
We keep your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Device performance and diagnostic data are typically retained in anonymized or aggregated form for product improvement.
5. Your Rights and Choices
You have the following rights regarding your personal data:
Access, correct, or delete your personal information
Opt out of certain data collection or marketing communications
Withdraw consent for location tracking at any time
To exercise these rights, contact us at [support@hitchjack.com (mailto:support@hitchjack.com)].
You can also manage permissions directly in your device settings (location, notifications, etc.).
6. Data Security
We use reasonable administrative, technical, and physical security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy in the App and on our website, along with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@hitchjack.com
Address: [Your Company Name and Full Address]
Recommendations / Next Steps:
1. Decide on Data Collection Scope
Since you said “we may want to collect data from users”, I kept it flexible but transparent. Let me know what specific data you actually plan to collect (e.g., usage analytics, motor telemetry, GPS for stolen trailer recovery, etc.) and I can make it more precise.
2. Add a separate Terms of Service for the app (recommended).
3. Legal Review
This is a solid starting template, but I strongly recommend having a lawyer review it before publishing, especially if you plan to collect diagnostic/motor data or location information.
Would you like me to adjust any section? For example:
Make it shorter and simpler?
Add more detail about device telemetry / motor data?
Include a California-specific (CCPA/CPRA) section?
Add language about firmware updates and safety data?