HitchJack Return Policy

30-Day Return Window HitchJack products may be returned within 30 days of the original purchase date. Returns requested after 30 days will not be accepted.

Eligibility To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and uninstalled
• In the original packaging with all included components

One Unit Per Customer Returns are limited to one (1) HitchJack unit per customer. Bulk or wholesale orders are final sale and are not eligible for return under any circumstances. If you purchased through a distributor or reseller, please contact them directly regarding their return policy.

Return Shipping The customer is responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance. HitchJack is not responsible for items lost or damaged in return transit.

How to Initiate a Return To start a return, contact us at orders@hitchjack.com or call (954) 791-1500 within 30 days of your purchase date. Please include your order number and reason for return. Do not ship items back without prior authorization — unauthorized returns will not be accepted.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. Original shipping charges are non-refundable.

Damaged or Defective Items If you received a damaged or defective item, contact us immediately at orders@hitchjack.com. Damaged or defective items are handled separately from our standard return policy and may be eligible for replacement under our warranty.

Questions? Contact us at orders@hitchjack.com or (954) 791-1500.